Terms & Conditions – use of Training Materials
This is a legal agreement between you (Licensee or you) and 3Spirittraining Enterprise, which includes printed and electronic training materials and online documentation (Documentation).
By clicking on the “purchase” button you agree to the following terms:
Documentation to you and you must discontinue the purchasing process now.
1. THE PRODUCT – A DESCRIPTION
We describe our products as:
- Single A4 printed infographic
- Single A3 printed infographic
- Single electronic infographic
- Bundle packs including a mix of the above
All of the above are referred to as ‘Training Materials’
2. THE SALE
The purchase of Training Materials are subject to the following:
- the prices set out for the relevant product on our website; and
- the purchase of the Training Materials includes the granting of a non exclusive, non-transferable licence to use the Training Materials and the Documentation on the terms of such licence.
3. THE LICENCE
You may:
- receive and possess the Training Materials associated with the relevant Training Course identified in the text descriptor
- as the licensee, may only use the training materials in their own organisation in a range of learning activities, for example informal training sessions, team meetings, as posters on the walls.
4. LICENSEE’S UNDERTAKINGS
you undertake to:
- not to copy the Training Materials to give to another person to use within training. If another person within your organisation requires use of these materials, another licence should be purchased
- not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Training Materials or;
- not to alter, or modify, the whole or any part of the Training Materials, nor permit the Training Materials or any part of them to be combined with, or become incorporated into, any other materials;
- to supervise and control use of the Training Materials and ensure that they are used by your employees and representatives in accordance with the terms of this Licence;
- to include the copyright notice of BSI on all entire and partial copies you may make of the Training Materials or Documents on any medium;
- not to provide or otherwise make available the Training Materials or Documentation in whole or in part, in any form to any person without prior written consent from the Licensor.
5. TRANSFERS AND CANCELLATION OF TRAINING PRODUCTS
Delegates who are unhappy with the quality of the product may apply for a refund within 48 hours of purchase.
To apply for a refund contact info@3spirittaining.com, detailing why you are unhappy with the products
6. INTELLECTUAL PROPERTY RIGHTS
You acknowledge that all intellectual property rights in the Training Materials and the Documentation anywhere in the world belong to the Licensor, that rights in the Training Materials and the Documentation are licensed (not sold) to you, and that you have no rights in, or to, the Training Materials or the Documentation other than the right to use them in accordance with the terms of this Licence.
7. LICENSOR’S LIABILITY
Nothing in this Licence shall exclude or in any way limit the Licensor’s liability for fraud, or for death or personal injury caused by its negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.
The Licensor shall not be liable under, or in connection with, this Licence or any collateral contract for:
- loss of income;
- loss of business profits or contracts;
- business interruption;
- loss of the use of money or anticipated savings;
- loss of information;
- loss of opportunity, goodwill or reputation;
- loss of, damage to or corruption of data; or
- any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise;
- You agree to indemnify and hold harmless the Licensor against all cost or losses suffered or incurred by the Licensor due to claims, demands, suits, proceedings, actions, losses, judgments, damages, costs (including all reasonable legal fees), expenses, fines or penalties or actions against the Licensor arising out of or relating to a third party’s any alleged harm, loss or damage caused to a candidate’s person, property, or to your premises on which the course relevant to such candidate takes place, due to any cause other than the Licensor’s negligence or wilful default (or that of its employees and agents).
The Licensor’s liability for infringement of third-party intellectual property rights shall be limited to breaches of rights subsisting in the UK.
These terms set out the full extent of the Licensor’s obligations and liabilities in respect of the supply of the Training Materials and Documentation. In particular, there are no conditions, warranties, representations or other terms, express or implied, that are binding on the Licensor except as specifically stated in this Licence.
8. TERMS OF PAYMENT
Payment can only be made using an authorised credit card at the time of the transaction on our website. Receipts for payment are provided in electronic format.
We take reasonable measures to ensure that our website is a secure site. We take all necessary steps to ensure that any information provided by you for the purposes of payment will be kept secure.
If any information that you have given to us proves to be incorrect, which has resulted in our not charging you the correct fee for the courses that you are buying, we reserve the right to adjust the fee (upwards or downwards) so that it is the correct fee for your circumstances.
9. TERMINATION
The Licensor may terminate this Licence immediately by written notice to you if
- you commit a material or persistent breach of this Licence which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; or
- a petition for a bankruptcy order to be made against you has been presented to the court; or
- the Licensee (where it is a company) becomes insolvent or unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986), enters into liquidation, whether voluntary or compulsory (other than for reasons of bona fide amalgamation or reconstruction), passes a resolution for its winding-up, has a receiver or administrator manager, trustee, liquidator or similar officer appointed over the whole or any part of its assets, makes any composition or arrangement with its creditors or takes or suffers any similar action in consequence of its debt, unable to pay your debts (within the meaning of section 123 of the Insolvency Act 1986).
Upon termination for any reason:
- all rights granted to you under this Licence shall cease;
- you must cease all activities authorised by this Licence;
- you must immediately pay to the Licensor any sums due to the Licensor under this Licence; and
- you must immediately delete or remove the Training Materials or Documentation from all computer equipment in your possession, and immediately destroy or return to the Licensor (at the Licensor’s option) all copies of the Training Materials and Documentation then in your possession, custody or control and, in the case of destruction, certify to the Licensor that you have done so.
10. TRANSFER OF RIGHTS AND OBLIGATIONS
This Licence is binding on you and us, and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of this Licence, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of this Licence, or any of our rights or obligations arising under it, at any time during the term of the Licence.
11. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.
Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
12. WAIVER
If we fail, at any time during the term of this Licence, to insist upon strict performance of any of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
13. GENERAL
Any notice required or permitted to be given by either party to the other under these terms shall be in writing.
If any provision of these terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these terms and the remainder of the provision in question shall not be affected thereby.
[The terms are governed by the laws of England and the parties submit to exclusive jurisdiction of the courts of England.]
14. REED COURSE CANCELLATION POLICY
For purchases made from REED.co.uk:
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done by sending us an email to info@3spirittraining.com.
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
15. ENTIRE AGREEMENT
These terms and any document expressly referred to in them represent the entire agreement between us in relation to the purchase of Materials and Documentation and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into these terms, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to entering into these terms, except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of entering into these terms (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
16. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
Privacy Policy
This policy should be read in conjunction with our Data Protection Policy, Data Retention Policy, Acceptable Use Policy, Insurance Policy and Email and Instant Messaging Policy.
1. Who are 3Spirit?
3 Spirit UK works to improve the standards of social care services through education. Our responsibility is to ensure that services uphold human rights, which involves working proactively to protect the confidentiality of our society’s most vulnerable. We also work to enable people to understand that potential breaches in confidentiality can impact on an individual’s dignity and safety. We are committed to these practices which we extend wholeheartedly to our clients. We pride ourselves on being a valued and principled business.
We want you to know that we take your privacy very seriously. We are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
3 Spirit UK are committed to protecting the privacy of your data and fair processing of your personal information. We will use this information to monitor and improve the services which deliver.
We may sometimes share your data with third parties, for example with a Local Authority who has commissioned training delivered by 3 Spirit UK, to assess the quality of our service.
Please be assured to know that 3 Spirit UK will take all reasonable steps to ensure that your data is collected, stored and transmitted in a safe and secure manner.
2. What are your Rights?
You have the right to access any personal information that 3Spirit processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
Access to your Personal Information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Caroline Bartle at caroline@3spirituk.com
3. Type of data we collect?
Cookies
When you visit our website we will collect information from cookies. Cookies help us to recognise your personal preferences so that we can help you get to the things that you want. Cookies also help the page to load quicker and are made up of a small file with numbers and letters.
Online
When you sign up for free infographics and or newsletters, we will ask for your name, company details, email address and phone number. We will also ask you what sector you work in. This is so that we can target the information that we send to you, to make sure that it is relevant to you.
Classroom
We automate most of our certificates and handouts. We do this so that we can focus our resources on the delivery and reduce the environmental impact on the planet. This maybe split over a period of time so that it is possible to process a large volume of data. We will ask for your name, email address, where you work and your phone number.
Qualifications
When we register you for qualifications we need to ask for some personal identification. This is to make sure that you are the person you say you are and to ensure that we are providing the certificate with the correct spelling to the right person. We will not keep a photocopy your ID but we will check it.
When you register for a qualification we will ask for your name, address, email details, NI number, ethnic origin and support needs.
Business to Business
We will collect basic information about your company if we are providing a service to you. This will include your company name, contact details, address and finance contact lead. We do not keep financial records. We do keep basic information about the type of service and number of clients. We may also keep inspection reports that are publicly available or training proposals that we have developed for you.
We do not keep any specific information about the clients that our organisations support and we have very specific policies in training to ensure that the clients in receipt of support have their anonymity protected. We do not share any internal operational information that we come across when in the process of fulfilling the contract, other than where consent has been provided.
4. Why do we collect your data?
We collect your data to personalise and improve our Service for you. The specific purposes for which we collect your data include:
Marketing purposes Online Course Delivery
To deliver our courses online, we use the Zoom and Microsoft Teams platforms, which collect personal customer data ahead of and post course delivery. We use the data collected by those platforms to create course attendance reports and to help with admin.
To learn more about the Zoom and Microsoft Teams platforms, please click below:
- Zoom: https://zoom.us/security
- Microsoft Teams: https://docs.microsoft.com/en-us/microsoftteams/security-compliance-overview
Course Handouts and Evaluations
When learners complete courses with us, we usually have handouts and resources to provide to them. In order to manage this, we ask candidates to sign up to our Keap platform or our Learning Management System (Powered by LearnWorlds) specifically for the purpose of receiving their course handouts and evaluations.
Any personal data that is provided to us for the above reason is stored on
- Keap: https://keap.com/legal/privacy-policy
- LearnWorlds: https://www.learnworlds.com/data-security/
Evaluation Management
While the above platforms facilitate for the distribution of evaluations, the management of evaluations as a whole is undertaken by the Survey Monkey platform. This platform collects your personal data, alongside your evaluation of the course. We store this data for quality control purposes, and we do give candidates the option to consent for their data to be used for marketing purposes.
To find out more about Survey Monkey, click here https://www.surveymonkey.co.uk/mp/data-security-and-compliance/
Course Certification
To facilitate the certification of candidates for their attendance of courses, we use a third-party platform called Diploma Safe. Diploma Safe offers us the automatic means of sending out certificates to learners, and is essential to our admin processes.
To find out more about Diploma Safe, click here https://diplomasafe.com/privacy-policy/
Enquiry Purposes
The personal data provided by you on our online enquiry web forms will be used for the purposes of processing your enquiry e.g. making contact regarding training, sending out a newsletter or letting you know about any offers. You can unsubscribe at any time.
Any personal data that is provided to us for the above reason is stored on a third party secure platform ‘Keap’. To see Keap, please visit https://keap.com/legal/privacy-policy
Qualification Process Purposes
This is so that we can lawfully carry out our duties which include providing you with a targeted learning experience in a way that meets your needs. Some of this data is categorised as ‘sensitive data’ we have therefore worked to ensure that this information is kept safe.
Your information will be passed onto three main parties:
1. Lead contractor that holds the funding
2. The funding body (skills funding agency)
3. Qualification Awarding bodies
We have worked with these agencies to ensure that they have systems in place to keep your information safe.
Once you start on your programme we keep the information we have about you on an E portfolio called Onefile.
To view Onefile privacy policy please visit www.onefile.co.uk/policies/privacy/index.html
Marketing purposes
We may process your personal data to provide you with certain types of marketing communication that we believe will be relevant and of interest to you. This helps us provide you with a more personalised Service. This kind of activity is permitted by our ‘legitimate interest’ (for more information on legitimate interest, please see Section 8 of this Policy). We will always endeavour to make these communications relevant and unobtrusive, and you are able to object to marketing communication from us at any time. We will only provide marketing information to you when you have given us explicit permission to do so.
Analytical purposes
We may collect and analyse data such as website logs in order to improve the quality of our Service. You do not have to disclose any of the above data to us. However, if you choose to withhold certain data, we may not be able to provide you with our Service.
Impact Analysis Purposes
This information is collected only to send you your resources and to ask you further down the line if the training has had an impact on your practice. You can choose here to opt in for further information and offers. However, if you don’t opt in, we won’t send you any information that you have not asked for. You can unsubscribe at any time, however, if you unsubscribe within the first 24 hours you may not receive your certificate.
5. How is your data secured?
All the data that you provide to us online is encrypted on our secure servers. All Emails and other electronic data that do not go through our websites are held on secure local office computers. We restrict access to your data to specific employees of 3Spirit who have an important business-related reason for handling it. Our communications are encrypted using the TLS (Transport Layer Security) technology protocol.
All of the data we collect from you or from other sources will always be stored in accordance with this Privacy Policy.
6. How long do we keep your data?
Depending on what purpose your data is used for, the length of time we keep it may vary. Either way, we will only hold your data as long as necessary to serve the purpose it is used for. Please contact us to access our more comprehensive Data Retention Policy.
Regulatory
On occasions, we are legally required to keep the data obtained for regulatory purposes. We will only ever keep the data required by law and for the period state in legislation.
Legitimate Interest
When legitimate interest no longer apply, we will remove your data from our system. For more information on legitimate interest, please see Section 8 of this Policy.
Consent
In situations where you give us specific consent to process certain kinds of data, you are able to withdraw that consent at any time. We will then stop processing your data and, if the retention period and/or legitimate interest retention period does not apply, we will also erase your data from our system.
We may retain any data mentioned above for a longer period, if required to protect the rights, property or safety of 3Spirit or of the Service provided by us or our partners.
7. Who do we share your data with?
In some circumstances, we may disclose your data. For example, if access is requested by a court of law, or if there are safeguarding concerns. We will also share your personal data with third parties only when it is necessary for the fulfilment of the Service.
We will never sell your personal data to other organisations.
We work with partners who help us to complete your transactions. If they are based outside the EEA, we will share your personal data with them only when they apply essential safeguards, or if it has been established by EU institutions that the relevant country has an appropriate data protection regime in place, or when we otherwise ensure that the appropriate level of protection is applied for data processing.
The following are some purposes for which we may share your data with third parties:
- To fulfil the contract between you and 3Spirit: We may share your data with third parties, such as our partners and intermediaries, when they are necessary for the fulfilment of the Service.
- When required by law: We may share your data when required by law, for example for the purposes of security, taxation and criminal investigations.
- For marketing and communication: We may share your data with third parties such as providers of customer service tools, marketing campaign tools, email communication tools, analytics software (for marketing purposes) and data visualisation tools (for analytical purposes).
- If we sell or buy any business or assets, we may be obliged to share your personal data with the prospective seller or buyer.
8. Legitimate Interest
Legitimate interest is a specific legal jurisdiction for the collection and processing of your personal data. It applies when we have reasonable grounds to collect and/or process your personal data to improve our Service, as long as this does not infringe on your rights.
We believe that if you are a recent client or an on-program learner of 3Spirit, it is in your interest to receive occasional information about our Service. We may therefore send you communications about ours services or promotions that we believe are relevant for you based on your previous use of the Service. If we notice that you are having problems using our Service, we may on our own initiative decide to contact you, in some cases by phone, to offer help.
9. Changes to this Privacy Notice
3Spirit may change this Privacy Policy from time to time. Any changes will be effective immediately unless stated otherwise. The date of the most recent update is displayed at the top of this policy.
3Spirit Complaints Policy
Version: 1
Date: July 2019
Reviewed By: Reginald Merritt
Reason for Review: Policy Review
Next Review: July 2020
CONTENTS
1. POLICY STATEMENT
2. EARLY RESOLUTION
3. LOCAL STAGE
4. EXTERNAL STAGE
5. CONFIDENTIALITY
1. POLICY STATEMENT
1.1 This complaint policy is part of the commitment of 3Spirit to provide the best possible service. A complaint is an expression of dissatisfaction by one or more learners about action or lack of action by 3Spirit, or about the standard of service provided by or on behalf of 3Spirit. 3Spirit aims to operate a fair and transparent complaints procedure to all stakeholders. The scope of this policy covers learners, customers and associates.
Complaints will be investigated and replied to in an efficient, courteous and sympathetic manner by staff suitably qualified to investigate. 3Spirit considers all complaints as an opportunity to improve the service that we provide. All complaints are dealt with objectively but without prejudicing the outcome. The approach taken will be both honest and fair to both the complainant and those complained against.
1.2 Wherever possible, concerns raised by learners should be resolved informally without recourse to formal procedures. If a learner, customer or associate has a complaint about any aspect of 3Spirit, it should be raised with an appropriate person at the earliest opportunity. 3Spirit believes that all complaints should be thoroughly investigated and if appropriate, an apology given to the complainant or those complained against.
1.3 If the leaner, customer or associate is unable to resolve the complaint informally, or is dissatisfied with the outcome, this complaints procedure shall be followed. Complaints by a leaner with a registered disability about the provision of reasonable adjustments for teaching and assessment shall be given priority and dealt with urgently, in order to prevent prejudice to the learner that might be caused by any delay.
1.4 Complaints will cover general issues relating to the running of the centre and must be first resolved informally. Any complaints regarding the decisions of an external body (e.g. Awarding body) on learner’s progress, assessment or awards will be dealt with under the appeals within the Examinations Policy. Therefore, the complaints procedure involves three stages:
- Early Resolution
- Local Stage
- External Body Stage
1.5 Learners may raise complaints jointly.
1.6 Complaints must be brought promptly. 3Spirit will not accept complaints that are made longer than 30 days after the fact, unless there is good reason for the delay.
1.7 Any on-program learner may bring a complaint under this procedure. Any former learners may also bring a complaint under this procedure within 30 days after the fact, but only if the complaint could not reasonably have been brought while he or she was on-program.
1.8 Anonymous complaints may only be accepted at the discretion of the Centre Manager.
1.9 Complaints about the decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards will be dealt with in the External Stage of this procedure and will be raised under the appeals procedure within the Examinations Policy.
1.10 Claims for compensation for personal injury cannot normally be brought under this procedure but may be accepted at the discretion of the Centre Manager.
2. EARLY RESOLUTION
2.1 Initially, all involved should make every effort to resolve the matter at a local level amongst themselves through discussion and any remedies agreed. If the complaint is from a learner, this could include liaising with relevant others such as the internal moderator. If the complaint is from a customer, this might mean liaising with the trainer/ associate to establish facts as this may be a simple clarification of a misunderstanding. This attempt at resolution is more likely to be resolved if there is an atmosphere where there is no prejudice or discrimination. Therefore, it is expected that a person to whom a complaint is brought informally should seek to resolve any concerns that have been raised. If following a discussion of the concerns, or where the concerns raised involve interpersonal relationships, and where he or she considers it appropriate, he or she may recommend that a facilitated discussion takes place or that the matter is referred to mediation. Both of these are voluntary and will only take place if all parties agree. However, 3Spirit encourages the informal early resolution of issues through these means where appropriate.
2.2 Where appropriate, the person to whom a complaint is brought informally may refer the concerns to be dealt with under the appropriate disciplinary procedures or other relevant policy.
3. LOCAL STAGE
3.1 Where early resolution of the complaint is not possible, the learner, customer or associate may invoke the Local Stage by putting the full complaint in writing to the Centre Manager. This record of the complaint must include details of the early resolution sort, those contacted, those involved and the outcome of this stage.
3.2 The record of complaint must set out the details of the complaint and state the desired outcome. Any evidence on which the complaint is based must also be submitted.
3.3 On receipt of the complaint the Centre Manger will acknowledge receipt within 3 working days. In some cases, the Centre Manger may be able to resolve the complaint without continuing through the Local Stage.
3.4 The Centre Manger may request further information and evidence or decide to meet with the learner(s) to discuss the complaint. All those concerned will have the right to access the information regarding the complaint and to attend relevant meetings accompanied by their own choice of support which could mean learner(s) brings a friend, relative or colleague with them to any meetings.
3.5 If the matter concerns decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards this will be dealt with under the appeals procedure within the Examinations Policy as detailed in the External Stage of this policy and the Local Stage will no longer be followed. An informal assessment of the potential appeal must be made by the Centre Manager to ascertain if the issue can be resolved before it goes to a formal appeal. The Centre Manager will respond to all concerned within the timeframe specified in the Examinations Policy which is 10 days or less at time of this policy review. Please refer to the Examinations Policy.
3.6 Where there is an indication that the complaint will stay at the Local Stage, the Centre Manager will investigate the complaint and provide a response to all concerned, in most cases, within 21 days. This may include an adjournment if necessitated by the need for additional information; however, it is desirable that this response will be a final decision relating to the complaint.
3.7 The decision of the Centre Manager will be final. However, in special situations, the complainant may refer to the relevant external body within their statutory limitation where the matter concerns the administrative abilities of 3Spirit.
4. EXTERNAL STAGE
4.1 Where a complaint is received in the Local Stage and the Centre Manager has deemed this to be in regard to the decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards; this will be dealt with under the appeals procedure within the Examinations Policy.
4.2 Centre Manger must request, if not already received, all relevant information as laid out in the appeals procedure within the Examinations Policy.
4.3 Centre Manger will review the complaint and will write to all concerned with their decision within the time frame set under the appeals procedure as detailed in the Examinations Policy. The Centre Manager may deem there is no further action or an official Appeal may be made to the relevant Awarding Body within the time frame set under the appeals procedure as detailed in the Examinations Policy. Please refer to the Examinations Policy.
5. CONFIDENTIALITY
5.1 If information is to be kept confidential, the learner should make this clear to the person to whom a complaint is made. Learners should understand that in exceptional circumstances, it may be difficult for confidentiality to be respected; for instance, where a criminal offence has been disclosed. Learners should also understand that in some circumstances the demand for confidentiality may make it difficult for the 3SpiritUK to assist them with their complaint.
5.2 Records of all complaints will be held available for examination for 3 years in line with the Data Protection Policy and General Data Protection Regulation (GDPR).
